Learner Guide-AHCBUS511 Manage enterprise staff requirements PMB Core units FNSINC311 Work together

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and service batteries AURETR146 Remove and refit vehicle batteries AURTTA127 Carry out basic vehicle servicing operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCYS407 Gather

Core units BSBESB404 Market new business ventures BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation BSBOPS505 Manage organisational customer service BSBSTR601 Manage innovation and continuous improvement FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM611 Monitor performance of financial products and services in meeting client needs FNSSAM612 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBLDR601 Lead and manage organisational change BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR602 Develop organisational strategies BSBSUS511 Develop workplace policies and procedures for sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AHCBUS511 Manage enterprise staff requirements PMB Core units FNSINC311 Work togetherOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce