Learner Guide-BSBOPS201 Work effectively in business environments Certificate I Core units TLID0020 Shift materials

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

personal effects and items to maintain security CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security CPPSEC2111 Apply security procedures to manage intoxicated persons CPPSEC2112 Apply security procedures to remove persons from premises CPPSEC2113 Escort and protect persons and valuables HLTAID011 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCMOM202 Operate tractors FBPVIT2013 Recognise disorders and identify pests and diseases FBPVIT2008 Train vines FBPVIT2018 Support mechanical harvesting operations FBPVIT2015 Carry out basic canopy maintenance FBPVIT2014 Perform pest control activities FBPWIN2001 Perform effectively in a wine industry workplace BSBWHS301 Maintain workplace safety FBPVIT2003 Hand prune vines AHCCHM101 Follow basic chemical safety rules AHCCHM201 Apply chemicals under supervision FBPVIT2011 Operate vineyard equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCPRT001 Identify and respond to children and young people at risk HLTAHW038 Assess and promote physical and emotional wellbeing of children HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW039 Monitor early childhood growth and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBOPS201 Work effectively in business environments Certificate I Core units TLID0020 Shift materialsOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce