SCORM Compliant Package-BSBCUS501 Manage quality customer service Learner Resources (Q) Session Plans The session plan

Session Plans The session plan enables trainers to deliver effective

Units of competency SITXFIN004 Prepare and monitor budgets BSBFRA402 Establish a franchise SITXHRM006 Monitor staff performance SITXFIN006 Manage revenue SITXWHS004 Establish and maintain a work health and safety system * We can develop additional elective units that are not listed on request (Please contact us for further information)

evacuate and charge refrigeration systems MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05003 Perform soft soldering MEM05005 Carry out mechanical cutting MEM05012 Perform routine manual metal arc welding MEM05050 Perform routine gas metal arc welding MEM11009 Handle/move bulk fluids/gases MEM11022 Operate fixed/moveable load shifting equipment MEM18003 Use tools for precision work MEM18048 Fault find and repair/rectify basic electrical circuits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FWPCOT2257 Use hand-held tools FWPTMM3213 Read and interpret timber truss or wall frame fabrication plans FWPCOT3226 Assess timber for manufacturing potential Elective units FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2205 Follow WHS policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOT3308 Assemble timber wall frames FWPCOT2206 Stack and bind material FWPCOT2234 Dock material to length FWPCOT2255 Store materials FWPCOT3234 Cut material using CNC sizing machines FWPTMM2205 Cut material to length and angles MSMPCI102 Apply effective work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBCUS501 Manage quality customer service Learner Resources (Q) Session Plans The session plan* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.